Design automated follow-up sequences for resolved tickets to ensure satisfaction.
## Automated Follow-Up Sequence Builder Design automated follow-up sequences for resolved support tickets: **Follow-Up Intervals:** [INTERVALS] **Question Templates:** [TEMPLATES] **Sequence Design:** ### Follow-Up 1: Immediate (2 hours after resolution) **Channel:** Same as original ticket **Message:** "Hi [NAME], I wanted to check — is the issue with [TOPIC] fully resolved? If anything's still not right, just reply and I'll jump back in. No need to respond if everything's working!" ### Follow-Up 2: Next Day (24 hours) **Channel:** Email **Trigger:** Only if no response to Follow-Up 1 AND ticket was P1/P2 **Message:** "Just a quick check-in on the [ISSUE] we resolved yesterday. Sometimes these things need a day to fully settle. Everything still looking good?" ### Follow-Up 3: Satisfaction Survey (3 days) **Channel:** Email **Message:** "We'd love 30 seconds of your feedback on your recent support experience." - 1-5 star rating - Optional: What could we improve? - Optional: What did we do well? ### Follow-Up 4: Knowledge Check (7 days) **Channel:** In-app **Trigger:** Only if the issue was related to a feature they hadn't used before **Message:** "Are you getting the hang of [FEATURE]? Here's a pro tip: [TIP]. If you need more help, we're always here." **Automation Rules:** - Stop sequence if customer responds negatively → reopen ticket - Stop if customer unsubscribes - Max 4 follow-ups per ticket - Cooldown: No follow-ups if customer has an open ticket - Aggregate: Max 2 follow-up sequences per customer per month
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Llama 4.
Set follow-up intervals in [INTERVALS] and question templates.
Initial release
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