Create crisis communication playbooks for major service disruptions or incidents.
## Crisis Communication Playbook Create a crisis communication playbook for [COMPANY_NAME]: **Severity Levels:** [SEVERITY_LEVELS] **Stakeholders:** [STAKEHOLDERS] **Communication Channels:** [CHANNELS] **Playbook Structure:** ### Severity Classification | Level | Definition | Examples | Response Time | |---|---|---|---| | SEV-1 | Complete service outage | All users affected, data loss risk | < 15 minutes | | SEV-2 | Major degradation | Core features broken, workaround exists | < 30 minutes | | SEV-3 | Partial issue | Non-critical feature down, limited impact | < 1 hour | | SEV-4 | Minor | Cosmetic issue, very low impact | < 4 hours | ### Communication Timeline (SEV-1) - T+0 min: Incident detected → War room opened - T+5 min: Internal Slack alert to all teams - T+15 min: Status page updated to "Investigating" - T+30 min: Customer email blast (if > 1 hour ETA) - T+60 min: Social media acknowledgment - Every 30 min: Status page update - Resolution: All-clear + post-mortem scheduled ### Message Templates by Stage **Investigating:** "We're aware of an issue affecting [SERVICE]. Our team is investigating. We'll update you within [TIME]. Current status: [STATUS_PAGE_LINK]" **Identified:** "We've identified the cause: [BRIEF_DESCRIPTION]. Our engineers are working on a fix. Estimated resolution: [ETA]." **Resolved:** "The issue affecting [SERVICE] has been resolved as of [TIME]. All services are operating normally. We apologize for the inconvenience and will share a full post-mortem within 48 hours." ### Roles & Responsibilities - Incident Commander: [ROLE] - Communications Lead: [ROLE] - Technical Lead: [ROLE] - Executive Sponsor: [ROLE] **Post-Incident:** - Post-mortem within 48 hours - Customer apology with root cause explanation - Preventive measures communicated - SLA credit processing if applicable
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.
Define crisis severity levels in [SEVERITY_LEVELS] and stakeholders.
Initial release
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