Design customer satisfaction surveys with scoring methodology and analysis templates.
## CSAT Survey Generator Design a customer satisfaction survey for [COMPANY_NAME] in the [INDUSTRY] sector: **Survey Channel:** [CHANNEL — email/in-app/SMS/post-call IVR] **Touchpoint:** [TOUCHPOINT — post-purchase/post-support/onboarding/quarterly check-in] **Target Length:** [LENGTH — 3/5/10] questions **Instructions:** 1. Generate survey questions optimized for high completion rates 2. Mix question types: Likert scale, NPS, open-ended, multiple choice 3. Include a scoring methodology 4. Provide analysis framework for interpreting results **Survey Structure:** ### Opening (1 question) - Overall satisfaction: "How satisfied are you with [SPECIFIC_EXPERIENCE]?" - Scale: 1-5 stars with emoji anchors ### Core Questions ([NUMBER] questions) - Effort score: "How easy was it to [ACTION]?" - Quality rating: "How would you rate the quality of [ASPECT]?" - Likelihood to recommend (NPS): "On a scale of 0-10, how likely are you to recommend us?" - Specific attribute ratings for [KEY_ATTRIBUTES] ### Open-Ended (1 question) - "What's one thing we could do better?" or "What did we do well?" **Scoring Methodology:** - CSAT Score = (Positive responses / Total responses) x 100 - NPS = % Promoters (9-10) - % Detractors (0-6) - CES = Average effort score **Analysis Template:** - Trend tracking (week-over-week, month-over-month) - Segment analysis by customer tier, issue type, agent - Sentiment analysis on open-ended responses - Action items threshold: Flag any metric below [THRESHOLD]% **Best Practices:** - Send within 24 hours of interaction - Keep mobile-friendly (thumb-friendly buttons) - Offer incentive for completion if response rate < 20%
Free to copy and use. Compatible with Claude 4 Opus, Gemini 2.5 Pro.
Specify your industry in [INDUSTRY] and survey channel in [CHANNEL].
Initial release
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