Create closed-loop feedback workflows from collection to action to communication.
## Customer Feedback Loop Workflow Design a closed-loop feedback workflow for [COMPANY_NAME]: **Feedback Channels:** [FEEDBACK_CHANNELS] **Stakeholders:** [STAKEHOLDERS] **Current Process:** [CURRENT_PROCESS] **Closed-Loop Workflow:** ### Phase 1: Collection **Sources:** - Support tickets (post-resolution surveys) - In-app feedback widgets - NPS surveys (quarterly) - Social media mentions - App store reviews - Sales call notes - Community forum posts **Aggregation:** - All feedback → central repository (tagged by source, category, sentiment) - Auto-categorization using AI: bug/feature request/praise/complaint - Deduplication of similar feedback items ### Phase 2: Analysis - Weekly: Top 10 feedback themes with volume and sentiment - Monthly: Trend report comparing to previous month - Quarterly: Strategic feedback review with product team **Analysis Template:** | Theme | Volume | Sentiment | Trend | Impact | Actionable? | |---|---|---|---|---|---| | [Theme] | [Count] | [Score] | [Up/Down] | [HIGH/MED/LOW] | [YES/NO] | ### Phase 3: Action - Product team reviews prioritized feedback monthly - Engineering estimates for top feature requests - Bug fixes prioritized by customer impact - Process improvements for operational feedback ### Phase 4: Communication (Closing the Loop) - Notify customers when their feedback leads to changes - "You asked, we delivered" email campaign - Changelog entries referencing customer feedback - Personal thank-you to top feedback contributors **Metrics:** - Feedback-to-action conversion rate - Average time from feedback to resolution - Customer satisfaction with feedback process - Repeat feedback rate (lower = better)
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.
Define feedback channels in [FEEDBACK_CHANNELS] and stakeholders.
Initial release
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