Create customer health scoring models with weighted factors and alert thresholds.
## Customer Health Score Calculator Create a customer health scoring model for [PRODUCT_NAME]: **Engagement Metrics:** [ENGAGEMENT_METRICS] **Customer Segments:** [SEGMENTS] **Scoring Goal:** Predict churn risk and identify expansion opportunities **Health Score Components (100 points total):** ### Usage Activity (30 points) - Login frequency: [WEIGHT] - Feature adoption breadth: [WEIGHT] - Core action completion rate: [WEIGHT] - Session duration trends: [WEIGHT] ### Engagement (25 points) - Support ticket sentiment: [WEIGHT] - NPS/CSAT responses: [WEIGHT] - Community participation: [WEIGHT] - Training/webinar attendance: [WEIGHT] ### Relationship (20 points) - Executive sponsor engagement: [WEIGHT] - Number of active users vs licenses: [WEIGHT] - Renewal conversation status: [WEIGHT] - Referral activity: [WEIGHT] ### Growth Signals (15 points) - Usage trending up: [WEIGHT] - New feature adoption: [WEIGHT] - Additional seat inquiries: [WEIGHT] ### Risk Signals (10 points - negative) - Decreased usage: -[WEIGHT] - Increased support tickets: -[WEIGHT] - Competitor mentions: -[WEIGHT] - Key contact departure: -[WEIGHT] **Score Interpretation:** - 80-100: Healthy (green) — nurture and expand - 60-79: Stable (yellow) — monitor and engage - 40-59: At risk (orange) — intervention needed - 0-39: Critical (red) — immediate outreach required **Automation Rules:** - Score drops below 60 → alert CSM - Score drops 20+ points in 30 days → escalate to manager - Score above 90 for 3 months → expansion opportunity flag
Free to copy and use. Compatible with Claude 4 Opus, Gemini 2.5 Pro.
Define your engagement metrics in [ENGAGEMENT_METRICS].
Initial release
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