Customer Self-Service Portal Content

Description

## Self-Service Portal Content Creator

Generate self-service portal content to reduce ticket volume:

**Top Ticket Categories:** [TOP_CATEGORIES]
**Current Self-Service Rate:** [RATE]%
**Target:** Increase to [TARGET]%

**Content Strategy:**

### 1. Getting Started Guides (Ticket Deflection: ~40%)
For each onboarding step:
- Step-by-step tutorial with screenshots
- Video walkthrough (script provided)
- Common mistakes and how to avoid them
- "Still stuck?" CTA to contact support

### 2. Troubleshooting Wizards (Ticket Deflection: ~30%)
Interactive decision trees:
- User selects symptom → guided to solution
- Each branch: 3-5 steps max before resolution
- Dead ends route to pre-filled support form

**Example Wizard:**
```
Q: What issue are you experiencing?
├─ Can't log in → [Login Troubleshooter]
│  ├─ Forgot password → [Reset Link]
│  ├─ Account locked → [Unlock Steps]
│  └─ Error message → [Error Code Lookup]
├─ Feature not working → [Feature Troubleshooter]
├─ Billing question → [Billing FAQ]
└─ Something else → [Contact Form]
```

### 3. FAQ Sections (Ticket Deflection: ~20%)
- Top 20 questions with concise answers
- Organized by category
- Search-optimized with keyword variants
- Updated monthly based on new ticket trends

### 4. Community Forum Prompts
- Seed posts for common discussions
- Templates for user-generated solutions
- Moderation guidelines

**Measurement:**
- Track page views vs ticket creation
- Search terms with no results → content gaps
- Exit rate on help pages → content quality issues
- Survey: "Did this article solve your problem?"

Free to copy and use. Compatible with Claude 4 Opus, Gemini 2.5 Pro.

Usage Instructions

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