Generate a complete suite of email templates for common support scenarios.
## Customer Support Email Template Suite Generate a complete email template suite for [COMPANY_NAME]: **Scenarios:** [SCENARIOS] **Brand Tone:** [BRAND_TONE] **Template Categories:** ### 1. Acknowledgment Emails - Ticket received confirmation - "We're looking into it" update - Assigned to specialist notification ### 2. Resolution Emails - Issue resolved — here's what we did - Workaround provided — permanent fix coming - Feature request logged — what to expect ### 3. Follow-Up Emails - 24-hour check-in after resolution - 7-day satisfaction follow-up - Reopened ticket acknowledgment ### 4. Proactive Emails - Known issue notification - Scheduled maintenance alert - Product update affecting the customer ### 5. Difficult Situation Emails - Refund processed notification - Policy exception denied with explanation - Account suspension notice - Service termination with data export instructions **For Each Template:** ``` Subject: [SUBJECT_LINE] Preview: [PREVIEW_TEXT] Hi [FIRST_NAME], [BODY — 3-5 short paragraphs] [CTA_IF_APPLICABLE] [SIGN_OFF], [AGENT_NAME] [TEAM_NAME] | [COMPANY_NAME] ``` **Guidelines:** - Subject lines: Clear purpose, under 50 characters - Body: Front-load the key information - Links: Include relevant help articles - Mobile: Ensure readability on small screens - Accessibility: Use sufficient contrast, alt text for images
Free to copy and use. Compatible with Claude 4 Opus, Gemini 2.5 Pro.
Specify your common scenarios in [SCENARIOS] and brand tone.
Initial release
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