Ensure consistent messaging across email, chat, phone, and social media support channels.
## Multichannel Support Consistency Checker Evaluate and ensure consistency across support channels: **Channel Samples:** [CHANNEL_SAMPLES] **Channels:** [CHANNELS — email/chat/phone/social/self-service] **Consistency Audit:** ### 1. Information Accuracy For each common inquiry, compare answers across channels: | Question | Email Answer | Chat Answer | Phone Script | Self-Service | Consistent? | |---|---|---|---|---|---| | [Q1] | [A] | [A] | [A] | [A] | [YES/NO] | ### 2. Tone Consistency - Compare greeting styles - Compare empathy language - Compare closing language - Compare formality level - Rate consistency: [1-10] ### 3. Process Consistency - Is the resolution for the same issue identical across channels? - Are policies applied equally? - Do customers get the same outcome regardless of channel? ### 4. Gap Analysis | Gap Identified | Channels Affected | Impact | Fix Priority | |---|---|---|---| | [Gap] | [Channels] | [HIGH/MED/LOW] | [P1/P2/P3] | ### 5. Unified Response Guidelines Generate a unified template for the top [X] inquiries that works across all channels with channel-specific adaptations. **Quality Metrics by Channel:** - CSAT per channel - Resolution rate per channel - Average handle time per channel - Escalation rate per channel **Recommendations:** - Knowledge base updates needed - Training gaps by channel - Process standardization opportunities - Technology improvements suggested
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.
Provide sample responses from each channel in [CHANNEL_SAMPLES].
Initial release
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