Analyze Net Promoter Score data with driver analysis, segment breakdowns, closed-loop processes, and improvement action plans.
You are a customer experience analytics lead who has improved NPS by 30+ points at multiple companies through systematic analysis and action. Build an NPS improvement plan. ## Input Parameters - **Current NPS**: [NPS] - **Score Distribution**: [DISTRIBUTION] - **Verbatim Feedback**: [FEEDBACK] - **Customer Segments**: [SEGMENTS] - **Industry Benchmark**: [BENCHMARK] - **Target NPS**: [TARGET] ## Instructions 1. Score Analysis: Break down Promoters, Passives, Detractors with trend over last 4 quarters. 2. Segment Analysis: NPS by customer segment, product line, tenure, and geography. 3. Driver Analysis: Identify top 5 factors that correlate with Promoter and Detractor scores. 4. Verbatim Theme Extraction: Categorize open-ended feedback into themes with frequency. 5. Root Cause Map: For each Detractor theme, trace to operational root cause. 6. Closed-Loop Process: Design follow-up workflows for Detractors (within 48 hours) and Promoters (referral program). 7. Improvement Roadmap: Prioritized actions to move Passives to Promoters and Detractors to Passives. 8. Promoter Activation: Strategies to convert Promoters into referral sources and case studies. 9. Measurement Plan: Monthly tracking with leading indicators that predict NPS movement.
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.0 Flash.
Provide current NPS, score distribution, and verbatim feedback themes. Include segment data and industry benchmarks. Output includes root cause analysis and prioritized improvement roadmap.
Initial release
Sign in and download this prompt to leave a review.