Generate proactive outreach messages for at-risk customers based on behavioral signals.
## Proactive Support Outreach Template Generate proactive outreach messages for at-risk customers: **Behavioral Triggers:** [TRIGGERS] **Outreach Channel:** [CHANNEL — email/in-app/phone/SMS] **Customer Segment:** [SEGMENT] **Instructions:** 1. Create outreach templates for each trigger scenario 2. Personalize based on available customer data 3. Provide value first — never lead with upselling 4. Include clear next steps **Trigger-Based Templates:** ### Trigger 1: Usage Drop (>30% decrease) Subject: "Quick check-in — is everything working well?" Body: Acknowledge their reduced usage without being creepy about tracking. Offer help, share a relevant tip or resource. Include a one-click way to book a call or start a chat. ### Trigger 2: Feature Struggle (repeated errors) Subject: "We noticed you might need a hand with [FEATURE]" Body: Proactively address the specific feature. Share a tutorial or guide. Offer a live walkthrough. Make it easy to get help without admitting frustration. ### Trigger 3: Approaching Limit (usage near plan cap) Subject: "Heads up: You're getting the most out of [PRODUCT]" Body: Celebrate their growth. Alert to approaching limits. Explain options without pressure. Offer to help optimize. ### Trigger 4: No Login for [X] Days Subject: "We saved your spot — here's what you missed" Body: Highlight what's new. Remind of their progress/data. Make returning easy with direct links. **For Each Template:** - Subject line (3 variants) - Body copy (max 150 words) - CTA button text - Timing (when to send after trigger) - Follow-up if no response (3 days later)
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro, Llama 4.
Specify behavioral triggers in [TRIGGERS] and outreach channels.
Initial release
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