Service Level Agreement Creator

Description

## Service Level Agreement Creator

Draft a comprehensive SLA for [SERVICE_NAME]:

**Service Scope:** [SERVICE_SCOPE]
**Client:** [CLIENT_NAME]
**Contract Period:** [PERIOD]

**SLA Sections:**

### 1. Service Description
- Services covered
- Services excluded
- Service hours and availability
- Supported channels

### 2. Performance Metrics
| Metric | Target | Measurement Method | Reporting Frequency |
|---|---|---|---|
| Uptime | [99.X]% | Monitoring tool | Monthly |
| Response time (P1) | [X] minutes | Ticket timestamps | Weekly |
| Response time (P2) | [X] hours | Ticket timestamps | Weekly |
| Resolution time (P1) | [X] hours | Ticket timestamps | Monthly |
| CSAT | [X]% | Survey responses | Quarterly |

### 3. Priority Definitions
- **P1 Critical:** [DEFINITION and EXAMPLES]
- **P2 High:** [DEFINITION and EXAMPLES]
- **P3 Medium:** [DEFINITION and EXAMPLES]
- **P4 Low:** [DEFINITION and EXAMPLES]

### 4. Escalation Procedures
- Escalation triggers and paths
- Contact information for each tier
- Response time requirements per tier

### 5. Remedies and Credits
- Service credit calculation for SLA breaches
- Credit request process
- Maximum credit cap
- Exclusions (force majeure, scheduled maintenance)

### 6. Reporting
- Monthly SLA compliance report
- Quarterly review meetings
- Annual SLA review and revision

### 7. Responsibilities
- Provider responsibilities
- Client responsibilities
- Shared responsibilities

**Variables:** Replace all bracketed values with specifics.

Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.

Usage Instructions

Tags

Compatible AI Models

Version History

Related Prompts