Create retention scripts for handling subscription cancellation requests.
## Subscription Cancellation Save Script Create retention scripts for cancellation requests: **Product:** [PRODUCT_NAME] **Retention Offers:** [RETENTION_OFFERS] **Cancel Reasons:** [CANCEL_REASONS] **Save Flow:** ### Step 1: Understand Why "Before I process that, I'd love to understand what's not working for you so we can see if there's a way to help." **By Reason, Offer:** | Cancel Reason | Discovery Question | Save Offer | Success Rate | |---|---|---|---| | Too expensive | "What would a fair price look like?" | [DISCOUNT/DOWNGRADE] | ~30% | | Not using enough | "What were you hoping to accomplish?" | [TRAINING/PAUSE] | ~25% | | Missing features | "What features would make this work?" | [ROADMAP/WORKAROUND] | ~20% | | Switching to competitor | "What does [COMPETITOR] offer that we don't?" | [MATCH/UNIQUE VALUE] | ~15% | | Bad experience | "I'm sorry about that. Can I make it right?" | [SERVICE RECOVERY] | ~35% | ### Step 2: Present Options - Option A: [PRIMARY_SAVE_OFFER] - Option B: [SECONDARY_SAVE_OFFER] - Option C: Pause subscription for [X] months (come back anytime) - Option D: Downgrade to free tier (keep data and basic access) ### Step 3: If Customer Insists - Process cancellation gracefully — never make them feel guilty - Confirm what happens to their data - Explain reactivation process - Send offboarding email with feedback survey - Leave the door open: "We'd love to have you back anytime" **Never Do:** - Make cancellation difficult or hidden - Guilt-trip the customer - Offer more than authorized retention budget - Process without attempting to save (unless customer is hostile)
Free to copy and use. Compatible with GPT-5, Gemini 2.5 Pro, Llama 4.
List retention offers in [RETENTION_OFFERS] and cancel reasons.
Initial release
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