Generate realistic training scenarios for new support agents with scoring rubrics.
## Support Agent Training Scenario Creator Generate realistic training scenarios for [SKILL_LEVEL] support agents: **Focus Areas:** [FOCUS_AREAS] **Product/Service:** [PRODUCT] **Difficulty:** [DIFFICULTY — beginner/intermediate/advanced] **Instructions:** 1. Create 5 realistic customer scenarios with increasing difficulty 2. Include customer persona details for each 3. Provide ideal response scripts 4. Build scoring rubrics **Scenario Format:** ### Scenario [N]: [Title] **Customer Persona:** - Name, age, tech-savviness level - Emotional state entering the conversation - Communication style preference - Account history summary **Setup:** [Detailed scenario description with context] **Customer Opening Message:** "[Realistic customer message]" **Hidden Information (agent must discover):** - [Detail the agent needs to uncover] - [Root cause not immediately obvious] **Ideal Resolution Path:** 1. [Step-by-step ideal handling] 2. [Key empathy moments] 3. [Resolution and follow-up] **Scoring Rubric (100 points):** - Empathy and tone: /25 - Problem identification: /25 - Solution accuracy: /25 - Follow-up and closure: /15 - Efficiency (time/messages): /10 **Common Mistakes to Avoid:** - [Mistake 1 and why it's problematic] - [Mistake 2 and why it's problematic]
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.
Define skill level in [SKILL_LEVEL] and focus areas in [FOCUS_AREAS].
Initial release
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