Support Metrics Dashboard Prompt

Description

## Support Metrics Dashboard Generator

Design a comprehensive support metrics dashboard for [TEAM_NAME]:

**Tools:** [TOOLS]
**Key Metrics:** [METRICS]
**Stakeholders:** [STAKEHOLDERS — agents/managers/executives]

**Dashboard Layout:**

### Executive Summary (Top Row)
- Overall CSAT score with trend arrow
- Total ticket volume (current period vs previous)
- Average resolution time
- First contact resolution rate
- NPS score

### Operational Metrics (Middle Section)
- Tickets by channel (chart: email/chat/phone/social)
- Queue depth by priority (real-time)
- Agent utilization rate
- Tickets by category (pie chart)
- SLA compliance gauge (target vs actual)

### Agent Performance (Bottom Section)
- Tickets handled per agent
- Average handle time per agent
- CSAT per agent
- Quality score per agent

### Trend Analysis (Sidebar)
- 30-day ticket volume trend line
- CSAT trend over time
- Resolution time trend
- Backlog trend

**For Each Metric Define:**
- Calculation formula
- Data source
- Refresh frequency
- Alert thresholds (green/yellow/red)
- Benchmark/target value

**Filters:**
- Date range selector
- Channel filter
- Agent/team filter
- Priority filter
- Category filter

**Variables:** Replace [TEAM_NAME], [TOOLS], [METRICS], and [STAKEHOLDERS].

Free to copy and use. Compatible with Claude 4 Opus, GPT-5.

Usage Instructions

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