Automatically categorize and prioritize incoming support tickets using AI classification.
## Support Ticket Auto-Categorization Analyze and categorize the following support ticket: **Ticket Content:** [TICKET_CONTENT] **Customer Info:** - Account type: [ACCOUNT_TYPE] - Customer since: [JOIN_DATE] - Previous tickets (30 days): [TICKET_COUNT] **Instructions:** 1. Read the ticket content carefully 2. Classify into primary and secondary categories 3. Assess priority and sentiment 4. Suggest routing and initial response **Output Classification:** ``` Category: [billing/technical/account/feature-request/bug-report/general-inquiry] Subcategory: [specific subcategory] Priority: [P1-Critical/P2-High/P3-Medium/P4-Low] Sentiment: [angry/frustrated/neutral/positive] Complexity: [simple/moderate/complex] Estimated Resolution Time: [minutes/hours] Route To: [tier-1/tier-2/tier-3/specific-team] Requires Escalation: [yes/no] Similar Resolved Tickets: [suggest 2-3 similar past tickets] ``` **Auto-Response Suggestion:** Generate an appropriate initial acknowledgment response based on the classification. **Priority Rules:** - P1: Service outage, security issue, data loss → immediate response - P2: Feature broken, payment failed → respond within 1 hour - P3: How-to question, minor bug → respond within 4 hours - P4: Feature request, feedback → respond within 24 hours **Routing Logic:** - Billing issues → Finance support team - Technical bugs → Engineering support - Account access → Security team - Feature requests → Product team - General inquiries → Tier 1 support
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro, Llama 4.
Feed incoming ticket text into [TICKET_CONTENT] for automatic classification.
Initial release
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