Identify and merge duplicate support tickets from the same customer about the same issue.
## Support Ticket Merge & Dedup Analyzer Identify and merge duplicate support tickets: **Ticket List:** [TICKETS] **Merge Criteria:** [CRITERIA] **Analysis Prompt:** Analyze the following support tickets and identify duplicates or related tickets that should be merged: **Tickets:** [TICKET_LIST_WITH_SUBJECT_TIMESTAMP_CUSTOMER] **Matching Criteria:** 1. Same customer + same topic within [X] hours → likely duplicate 2. Same error code/message across customers → related incident 3. Similar subject lines with > [X]% text similarity → potential duplicate 4. Same customer, different channels, same day → cross-channel duplicate **Output Format:** ``` Duplicate Groups Found: [COUNT] Group 1: - Primary Ticket: #[ID] (keep this one) - Duplicate Tickets: #[ID], #[ID] - Confidence: [HIGH/MEDIUM/LOW] - Reason: [Same customer, same topic, submitted 5 min apart] - Recommended Action: Merge into primary, auto-reply to duplicates Group 2: - Related Incident Tickets: #[ID], #[ID], #[ID] - Confidence: [HIGH/MEDIUM/LOW] - Reason: [Same error code reported by 3 different customers] - Recommended Action: Link to incident ticket, bulk update when resolved ``` **Merge Rules:** - Always keep the ticket with more context/attachments as primary - Preserve all customer communications from merged tickets - Add internal note explaining the merge - Notify affected customers only if different agents were assigned - Update metrics: count as 1 unique issue, track duplicate volume **Prevention:** - Implement ticket deflection: show similar open tickets before submission - Auto-suggest existing tickets when customer starts typing - Cross-channel dedup: check all channels before creating new ticket
Free to copy and use. Compatible with GPT-5, Gemini 2.5 Pro, Llama 4.
Provide ticket list in [TICKETS] with subject lines and timestamps.
Initial release
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