VIP Customer Handling Protocol

Description

## VIP Customer Handling Protocol

Design a VIP support protocol for [COMPANY_NAME]:

**VIP Criteria:** [VIP_CRITERIA]
**Special Benefits:** [BENEFITS]
**VIP Count:** [APPROXIMATE_COUNT]

**Protocol Sections:**

### VIP Identification
- CRM flag: VIP badge visible in ticketing system
- Automatic priority tagging on ticket creation
- Dedicated queue routing
- Agent notification: "VIP customer — priority handling required"

### Service Standards
| Metric | Standard Support | VIP Support |
|---|---|---|
| First response | 4 hours | 30 minutes |
| Resolution time | 24 hours | 4 hours |
| Follow-up | Next business day | Same day |
| Channel access | Email, chat | Email, chat, phone, dedicated Slack |
| Agent tier | Tier 1 | Tier 2+ only |

### Communication Guidelines
- Use the customer's preferred name and title
- Reference their history and past interactions
- Proactive updates every [X] hours during open issues
- Personalized, never templated responses
- CC their account manager on important updates

### Escalation Path
1. VIP agent → VIP team lead (30 min)
2. VIP team lead → Head of Support (1 hour)
3. Head of Support → VP/C-level (2 hours)

### Recovery for VIP Issues
- Pre-approved compensation up to [AMOUNT]
- Immediate service credits available
- Personal follow-up call from management for P1 issues
- Quarterly satisfaction review with dedicated CSM

**Variables:** Replace [COMPANY_NAME], [VIP_CRITERIA], [BENEFITS].

Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Llama 4.

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