Warranty Claim Processing Script

Description

## Warranty Claim Processing Script

Generate a warranty claim processing workflow:

**Warranty Terms:** [WARRANTY_TERMS]
**Product Categories:** [PRODUCT_CATEGORIES]
**Claim Types:** [TYPES — repair/replace/refund]

**Processing Steps:**

### Step 1: Claim Intake
- Collect customer information and purchase details
- Request proof of purchase (receipt, order confirmation)
- Document the defect/issue with description and photos
- Record serial number and purchase date

### Step 2: Eligibility Verification
- Check warranty period: purchase date + [WARRANTY_PERIOD]
- Verify product authenticity
- Confirm defect type is covered (vs. wear/misuse exclusions)
- Check for prior claims on same product

**Decision Matrix:**
| Defect Type | Within Warranty | Resolution | Processing Time |
|---|---|---|---|
| Manufacturing defect | Yes | Replace | 5-7 business days |
| Component failure | Yes | Repair or Replace | 7-10 business days |
| Cosmetic damage | Check policy | Case-by-case | 10-14 business days |
| User damage | No | Paid repair option | Quote within 3 days |

### Step 3: Resolution
- Approve/deny with clear explanation
- If approved: generate RMA, provide shipping instructions
- If denied: explain why, offer alternatives
- Set expectations on timeline

### Step 4: Follow-Up
- Track claim progress
- Notify customer of status changes
- Confirm receipt and satisfaction
- Close claim with survey

**Variables:** Replace [WARRANTY_TERMS], [PRODUCT_CATEGORIES], and [TYPES].

Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.5 Pro.

Usage Instructions

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