Map customer journeys with touchpoint analysis and improvement scoring.
## Workflow: Customer Journey Mapping **Input:** Personas, product description, touchpoints, and survey data. **Step 1 — Stages:** Define awareness-to-advocacy stages with interactions. **Step 2 — Emotions:** Plot pain points and delight moments per touchpoint. **Step 3 — Opportunities:** Score gaps by impact and effort; build backlog. **Output:** Journey map with emotion curves, pain points, and improvement plan.
Free to copy and use. Compatible with Claude 4 Opus, GPT-5, Gemini 2.0 Flash.
Describe personas and product. Include survey or NPS data for emotion mapping.
Initial release
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