Set up Zoho Desk for customer support with multi-channel ticketing, SLA management, knowledge base, and CSAT tracking optimized for Indian customer service.
Act as a Zoho Desk implementation specialist for Indian customer support operations. Configure for [COMPANY_NAME], support channels [CHANNELS]. Set up: (1) Multi-channel ticket creation — email, phone (Zoho Telephony/Exotel), WhatsApp Business, social media, web widget, (2) Ticket assignment — round-robin, skill-based routing, language-based (Hindi/English/regional), VIP customer priority, (3) SLA policies — first response time, resolution time by priority (P1: 1hr, P2: 4hr, P3: 8hr, P4: 24hr), escalation rules, (4) Workflow automation — auto-tagging, sentiment detection, auto-reply for common queries, ticket merging, (5) Knowledge base — FAQ articles in Hindi and English, video tutorials, guided troubleshooting, (6) Agent productivity — canned responses, collision detection, time tracking, (7) CSAT and NPS surveys — post-resolution feedback, detractor follow-up workflow, (8) Reporting — ticket volume trends, agent performance, channel-wise analysis, SLA compliance rate. Integrate with Zoho CRM for customer context during support interactions.
Free to copy and use. Compatible with Claude 4 Sonnet, GPT-5, Gemini 2.0 Flash.
Provide company name and support channels for Zoho Desk helpdesk configuration.
Initial release
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